The acquisition will occur over the weekend of August 21st. All Advantage Community Bank branches will close after normal business hours on that Friday, and re-open on Monday, August 24th as Nicolet National Bank. Advantage Community Bank branches will not be open on Saturday, August 22nd.
Advantage Community Bank accounts will be mapped into Nicolet products when they are converted to Nicolet National Bank. Rates and terms on CD's will remain the same until maturity. We encourage customers to stop at their local branches to review their new products and learn about all of the available options Nicolet National Bank has to offer.
No, all terms related to your loan will remain the same.
In all cases, account numbers will remain the same.
Yes, you can continue to use your Advantage Community Bank checks after the acquisition. When you need to re-order checks, they will automatically be updated with Nicolet National Bank's information.
Advantage Community Bank online banking will move into inquiry only mode as of 4:00 pm on Friday, August 21st. Advantage Community Bank customers will need to enroll in Nicolet National Bank's online banking using their current online banking User ID starting at 8:00 am on Monday, August 24th using the last 4 digits of their Tax ID as a temporary password.
Direct deposits will continue to be deposited directly into customer's accounts. Automatic payments that are set up using a routing number and checking or savings account number (ACH) will continue to work. If payments were set up via your debit card, those will need to be updated with the new debit card information prior to August 21st.
No, at the time of the acquisition, all phone numbers will remain unchanged.
All checking and savings accounts will receive a final statement from Advantage Community Bank as of August 21st. Electronic statement customers will receive the final statement in the mail. After the acquisition, all customers will receive their statements at month end. Electronic statement customers will see all future statements and notices through Nicolet National Bank Online Banking. The past 12 months of statements will be available shortly after the conversion.
Yes, at the time of the acquisition branch hours will change.
|Wausau, Mosinee, Dorchester and Edgar Offices:|
|Lobby: Monday - Friday||8:30 am – 5:00 pm|
|Drive-up: Monday - Thursday||8:00 am – 5:00 pm|
|Drive-up: Friday||8:00 am – 5:30 pm|
|Drive-up only: Saturday||8:30 am – 12:00 pm|
Nicolet National Bank's standard return deposit item process is to automatically redeposit checks returned for insufficient funds. Nicolet charges $5.00 to the account that the check was originally deposited into and attempts to clear the item a second time. If the check is returned to Nicolet National Bank a second time unpaid, Nicolet charges the account that the check was originally deposited into for the amount of the check and a $10.00 fee. Nicolet National Bank encourages our customers to pass those fees (when incurred) onto the check writer.
Notification of 1st Return is sent the day the return is processed via email for eStatement customers.
Notification of 2nd Return is sent in paper format as a “Copy in Lieu” of the original check along with details of the returned item. Requests for special handling of Return Deposit Items can be accommodated for a $15.00 fee.
Anything outside of the Nicolet National Bank standard returned deposit item process dictated above is considered Special Handling and must be worked through the Treasury Management Team. Please call 855-451-4793 or email [email protected] to speak with a representative.
Yes, but you will receive a $30.00 discount off standard fee for your first annual renewal with Nicolet National Bank.
The balance in your Club Checking Account will be transferred into a Nicolet National Bank Value Checking Account. You have previously received a disclosure describing the features of the Value Checking Account. All Club Checking loyalty benefits will be discontinued effective Friday, August 21st. All bank-provided benefits will also be discontinued effective Friday, August 21st, with the exception of the safe deposit box benefit. If you are currently renting a safe deposit box and are receiving a rental discount or free safe deposit box, you will receive a $30 discount on your safe deposit box lease for the first year and thereafter will be charged the standard lease rate.
Yes, all customers who currently have active debit cards (activity in the prior 12 months), will receive a new Nicolet National Bank debit card. Customers will receive their new Nicolet National Bank debit cards mid-August. All customers should have their card prior to Thursday, August 20th.
Card numbers will change. Customers may establish the same PIN number they have today when they call to activate their card.
Advantage Community Bank cards will stop working at 11:59 pm on Thursday, August 20th.
The new Nicolet National Bank debit cards will start working at midnight (12:00 am) on Friday, August 21st and must be used going forward.
If you have automatic or recurring payments set up on your Advantage Community Bank debit card, be sure to provide the new Mastercard® debit card information to those merchants to start billing on Friday, August 21st. In most cases, you will be able to update the card information through a merchant's website and/or mobile app. Examples may include: Amazon, Netflix, Hulu, gym memberships, subscription services, Apple iTunes.
Yes, you can download the CardValet® mobile app and enroll your new Nicolet Bank debit card(s) beginning Monday, August 24th. You can manage debit card alerts & controls within the app to know when & where your debit card(s) are being used.
Yes, ATMs will be converted during the week prior to the acquisition.
Yes, Nicolet Bank is part of the MoneyPass ATM Network that provides access to 30,000+ Surcharge/Fee Free ATMs across the US.
No, your current Advantage Community Bank credit card will remain the same as it is today.
Advantage Community Bank online banking will move into inquiry only mode as of 4:00 pm on Friday, August 21st. Advantage Community Bank customers will need to enroll in Nicolet National Bank's online banking using their current User ID and the last 4 digits of their Tax ID starting at 8:00 am on Monday, August 24th.
Advantage Community Bank mobile banking will be disabled as of 4:00 pm on Friday, August 21st. Advantage Community Bank customers will need to download Nicolet National Bank's mobile app (bankNow) starting at 8:00 am on Monday, August 24th.
Advantage Community Bank Bill Pay site will be unavailable after 4:00 pm on Thursday, August 20th. All payments entered prior to this date and time will be converted to the Nicolet Bank Bill Pay service and processed. You will not be able to enter new bill payments between 4:00 pm on Thursday, August 20th and 8:00 am on Monday, August 24th; please plan ahead for new bills in this timeframe. As of Monday, August 24th, set up your new Nicolet National Bank Online banking and resume your Bill Pay activity.
No, customers may need to review to insure payment information converted correctly.
Yes, customers will be able to see all accounts on Monday, August 24th. Please reach out to your banker with any questions.
Advantage Community Bank online banking and mobile banking will be discontinued as of 4:00 pm on Friday, August 21st.
Business Users who currently login using the "Advantage Cash Management" option from the Advantage Community Bank website homepage will receive email communications with log in information from the Nicolet National Bank Treasury Management Team. Questions from now until then may be directed to [email protected] or toll free to 855-451-4793.
Business Users of companies engaged in these services will receive direct email communications with information from the Nicolet National Bank Treasury Management Team prior to merge weekend. Questions from now until then may be directed to [email protected] or toll free to 855-451-4793.