Commonly asked customer questions.

Frequently Asked Questions

Credit Cards

How do I apply for a credit card?

To apply for a credit card, stop in your local branch, or apply online.

How can I monitor the charges on my credit card?

Visit your app store to download the BankNOW app. Through the app, go to Quick Links and select My Cards. This will allow you to monitor charges on any Nicolet Bank card you have in one spot.

How do I make a credit card payment?

There are several different options for making a credit card payment.

  1. Log onto online banking via a web browser (Google Chrome, Microsoft Edge, etc.). Click on the last four digits of your credit card at the bottom of the screen that shows all of your accounts. After selecting the correct card, locate the Payments tab, then follow the instructions to complete a credit card payment.
  2. Log onto the personal bankNOW mobile app, go to Quick Links and select My Cards. Next, swipe to your credit card, select the Pay Balance options and follow the instructions.
  3. Visit or call your local branch OR call 1-800-369-0226 to make a credit card payment over the phone.

How do I set up reoccurring/automated credit card payments?

There are several different options for setting up reoccurring credit card payments.

  1. Log onto online banking via a web browser (Google Chrome, Microsoft Edge, etc.). Click on the last four digits of your credit card at the bottom of the screen that shows all your accounts. After selecting the correct card, locate the Payments tab, select Manage under the autopay section and follow the instructions. 
  2. Log onto the personal BankNOW mobile app, go to Quick Links and select My Cards. Once in My Cards, swipe to your credit card, select the Pay Balance options and follow the instructions.
  3. Visit or call your local branch OR call 1-800-369-0226 to set up reoccurring credit card payments.

How do I redeem my credit card reward points?

After logging onto your online banking on the web browser (not the mobile banking app), click on the last four digits of your desired card at the bottom. Once in the credit card portal, select uChoose Rewards on the right hand side of the screen and click continue. On the top of the uChoose Rewards page, select Redeem Points to use your accrued credit card points.  

How do I report my card lost or stolen?

  1. If your card is stolen or lost, please call your banker or our Customer Service number at 1-800-369-0226, Monday – Friday, before 6:00 p.m. CT. You may also stop into your local branch and speak with a banker to turn off your card and get a new one.
  2. If you need to report your card lost or stolen on a weekend or evening, call Card Services at 1-877-864-6525. Then contact your local branch during regular business hours to request a new card.
  3. You can also turn off your card via the personal BankNOW app. To do this, go to Quick Links and select My Cards. Swipe to your credit card and turn your card off. Follow the steps in option 1 to permanently shutoff the card and receive a replacement. 

Debit Cards

How do I activate my debit card or set up/reset my debit card PIN?

You can activate your debit card or establish and/or reset your debit card PIN by calling 1-800-992-3808.

How can I monitor the charges on my debit card?

Visit your app store to download the BankNOW app. Login to the BankNOW app, go to Quick Links and select My Cards. This will allow you to monitor charges on any Nicolet Bank card you have, all in one spot.  Additionally, you can view all account transactions by selecting the account through your BankNOW mobile app. 

How do I raise the limit on my debit card?

To raise the limit on your debit card, please call 1-800-369-0226 or stop in your local branch.

Why isn’t my debit card working?

Please call Customer Service at 1-800-369-0226 or stop in your local branch for card assistance.

How do I add a travel notice on my debit card?

To let us know that you’ll be traveling and may have unusual activity on your card, please call Customer Service at 1-800-369-0226 or stop in to your local branch.

You can also open your debit card for travel via the BankNOW app. To add a travel notice via BankNOW, go to Quick Links and select My Cards, swipe to your debit card, select Manage Travel Plans and follow the instructions.

How do I report my card lost or stolen?

  1. If your card is stolen or lost, please visit or call your local branch or our Customer Service at 1-800-369-0226, Monday – Friday, before 6:00 p.m. CT. You may also stop into your local branch and speak with a banker to have a new card printed and activated.
  2. If you need to report your card lost or stolen on a weekend or evening, call card services at 1-877-864-6525. Then contact your bank during regular business hours to request a new card.
  3. You can also turn off your card via the personal BankNOW app. Login to bankNOW, go to Quick Links and select My Cards. Swipe to your debit card and turn your card off. Follow the steps in option 1 to permanently turn off the card and receive a replacement.

Loans

How do I apply for a loan?

You can apply for any type of loan we offer by stopping in your local branch. Mortgage loans can be applied for online.

Apply Now

How do I make a loan payment?

Please call Customer Service at 1-800-369-0226 or stop in to your local branch to process a loan payment. You may also pay online under the "transfer" tab in online banking (excluding construction loan payments).

How do I know if my escrow is being paid?

Please call your mortgage lender, stop in at your local branch or call Customer Service at 1-800-369-0226.

Online/Mobile Banking

This is my first time logging into online banking...where do I start?

  1. Once you have accessed NicoletBank.com, click the "login" box in the upper right corner of the page.
  2. Click the "first time user" link underneath the "login" button. You will then be walked through the remaining enrollment steps.
  3. Your PIN will be the last four digits of your Social Security Number.
  4. If you have any questions or need assistance, call Customer Service at 1-800-369-0226.

How do I make a mobile deposit?

Open the Nicolet Bank BankNOW app and click on the Deposit tab. You will be prompted through the remaining steps to make a deposit. If you have any questions or need assistance, call Customer Service at 1-800-369-0226.

Any deposit made via the Bank NOW app after 5:00 p.m. CT Monday-Friday or on Saturday or Sunday, will be processed the next available business day. To review your mobile deposit history or check the status of a new mobile deposit, select “view mobile deposit history” under the Deposit tab.

What are the cutoff times for making a mobile deposit/ATM deposit?

Any deposit made at the ATM after 8 p.m. Monday-Friday or on Saturday or Sunday will be processed the next available business day. Any deposit made via the BankNOW app after 5 p.m. Monday – Friday or on Saturday or Sunday will be processed the next available business day.

How do I make internal or external account transfers?

Log onto your BankNOW mobile app or desktop online banking, click "Transfer" (top of the webpage or bottom of the mobile app), distinguish whether it’s an internal or external transfer, and follow the steps given.

Internal transfers are used to transfer money between your accounts at Nicolet and can be instant, future dated, or reoccurring.

External transfers via the BankNOW app must be transferred to an account with your name on it, at another institution. External transfers can take 3 business days to be complete.  You can also call Customer Service at 1-800-369-0226 to make an internal transfer between Nicolet accounts.

How do I set up alerts for my accounts?

You can set up alerts by logging onto your online banking on a web browser, and clicking "alerts" in the upper-right corner. Push notifications can be set up via the BankNOW mobile app.

Learn More

How do I view my deposit details in my account?

Log onto your online banking, click the desired account that the deposit was made, locate the deposit and simply click on the word "deposit." This will show you the whole transaction, including check and cash amounts.

How do I switch to eStatements?

Log onto your online banking, locate "Profile" at the top of the page, scroll to "Electronic Statements," and select the account you are looking to enroll.  Follow the enrollment instructions to complete the setup.  If you are unable to edit the electronic statements, please call Customer Service at 1-800-369-0226.

How do I view my credit score on the mobile app?

To view your credit score, log onto the BankNOW mobile app, locate "Quick Links" at the bottom, and click on "Show My Score." It will ask you a couple of questions to confirm your identity. After setting your score up on the mobile app, you can simply click "My Credit Score" at the bottom of your accounts page to view your score anytime you log in.

Why can’t I see all my accounts on the app?

After logging into your online banking on the website, make sure the filter button near the top where your accounts are listed is set to show all of your accounts.

Having trouble logging into your online banking?

If you are a current user and are having trouble accessing your account, call or stop in your local branch, and a personal banker will assist. You can also call Customer Service at 1-800-369-0226.

General Bank Information

What are the branch locations/hours/other info?

Please visit NicoletBank.com and click on Locations & ATM's.

How do I open a new account?

You can open a new account by stopping in your local branch or by visiting the Nicolet National Bank website. Click the tab near the top that says "personal," then click on the type of account that you wish to open. Once you are on the product page, click the "open account" tab and follow the steps.

Where do I find my account number?

  1. Stop in your local branch, or call Customer Service at 1-800-369-0226 to request your account number.
  2. If you have checks, your account number is the second set of numbers on your check. It is usually a seven digit number.
  3. Your account number can be found in the BankNOW app by clicking into the account, under the name of the account. Preceding zeros can be removed.

What is the Nicolet National Bank routing number?

075917937

How do I order checks online?

You can order checks online by visiting the Deluxe Checks website, stopping in at your local branch, or by calling Customer Service at 1-800-369-0226. 

Does Nicolet provide blank checks (cashier’s checks) for their customers?

Nicolet does allow three free cashier’s checks per month for customers. We do not provide money orders.

How can I make a deposit into my account after bank hours?

  1. You can make a cash or check deposit to any account(s) linked to a debit card at Nicolet from select ATMs. Any deposit made after 8:30 p.m. CT will be processed the next business day. Please view our branch/ATM locations to locate the nearest deposit accepting ATM.
  2. You can make a cash or check deposit into your account(s) via the mobile BankNOW app. Log onto the BankNOW app, and click "Deposit" at the bottom. The cut-off time for making a mobile deposit is 5 p.m. CT. Any deposit made after or on a non-business day will be processed the next available business day.

Where are the Nicolet ATM’s located, and when would I be charged a fee?

Visit our Nicolet National Bank locations & ATM’s page to locate the closest Nicolet ATM near you. You can also click the “MoneyPass ATM” option on the Nicolet ATM page to find a list of non-Nicolet ATM’s that will not charge a fee.

How do I add or change beneficiaries on my accounts?

You can add or change beneficiaries on your accounts by stopping by your local branch to speak with a banker. To schedule an appointment, call Customer Service at 1-800-369-0226, or schedule on the website.

How can I update my personal information?

You can update your personal information by stopping in at your local branch, or through the profile tab in online banking.

How do I get a copy of my statement?

You can obtain a copy of your statement by stopping into your local branch, or through online banking. Click on the desired account within online banking and click "documents" at the top of the page. Verify that the filter is set to "account statements." 

Online statements are only available for accounts enrolled in electronic statements.

Can I cash in my savings bonds or purchase savings bonds at Nicolet?

Savings bonds can be cashed in at any Nicolet location by Nicolet Bank customers only.

Savings bonds can only be purchased at https://www.treasurydirect.gov/