Friday, December 3, 2021

Debit Cards

All customers who currently have active debit cards (activity in the prior 12 months) will receive a new Nicolet National Bank debit card prior to Saturday, December 4th.

Debit Card Numbers and PIN

Debit card numbers will change. Customers may establish the same PIN number they have today when they call to activate their new card.

Activate Your Debit Card

Please activate your new card(s) by calling the number on the front of the card. Use your current Investors Community Bank debit card until Monday, December 6 at 8:00 a.m. when you will begin using your new Nicolet National Bank debit card(s).

Direct Deposits and Payments

Direct deposits will continue to be deposited directly into customers’ accounts. Automatic payments that are set up using a routing number and checking or savings account number (ACH) will continue to work. If payments were set up via your debit card, those will need to be updated with the new debit card information prior to Monday, December 6th.

Checks

You can continue to use your Investors Community Bank checks after the acquisition. When you need to reorder checks, they will automatically be updated with Nicolet National Bank’s information.

Credit Cards

Your current Investors Community Bank credit card will remain the same as it is today.

If you have automatic or recurring payments set up on your Investors Community Bank Visa debit card, be sure to provide the new Nicolet National Bank Mastercard debit card information to those merchants. In most cases, you will be able to update the card information through a merchant's website and/or mobile app. Examples may include Amazon, Netflix, Hulu, Apple iTunes, gym memberships or other subscription services.

Online Banking

Investors Community Bank online banking will be unavailable after 4:00 p.m. on Friday, December 3. Beginning at 8:00 a.m. on Monday, December 6, log in to online banking at nicoletbank.com or the bankNOW mobile app using your current username and password. You may be prompted to update security questions.

• Go to nicoletbank.com.

• Select the LOGIN button in upper right corner.

• Log in with your current online banking user ID, password and security questions.

• Call 1.800.369.0226 for assistance.

Mobile Banking

Investors Community Bank mobile banking will be unavailable after 4:00 p.m. on Friday, December 3. Please download Nicolet National Bank’s mobile app bankNOW, and begin to use after 8:00 a.m. on Monday, December 6.

Mobile App Log In

You can log in to the app with the same username and password as online banking.

Bill Pay

Investors Community Bank Bill Pay site will be unavailable after 4:00 p.m. on Friday, December 3. All payments entered prior to this date and time will be converted to the Nicolet National Bank Bill Pay service and processed. You will not be able to enter new bill payments between 4:00 p.m. on Friday, December 3 and 8:00 a.m. on Monday, December 6. Please plan ahead for new bills within this timeframe. As of Monday, December 6 log into Nicolet National Bank online banking and resume your Bill Pay activity.

Final and Future Statements

All checking and savings accounts will receive a final statement from Investors Community Bank as of Friday, December 3. Electronic statement customers will receive the final statement in the mail. After the acquisition, all customers will receive their statements at month end. Electronic statement customers will see all future statements and notices through Nicolet National Bank’s online banking. Previous months statements will not be immediately available within Nicolet National Bank’s online banking as of Monday, December 6. Downloading previous month’s statements prior is strongly encouraged.

Business Online Banking

Investors Community Bank’s business online banking will be unavailable after 4:00 p.m. on Friday, December 3. Investors Community Bank business customers will log in to Nicolet National Bank’s Business Online (Treasury Management) option at nicoletbank.com starting at 8:00 a.m. on Monday, December 6 using their current username and password or security token process.

• Go to nicoletbank.com.

• Choose LOGIN from the top right side of the website homepage.

• Use the dropdown to choose Business Online (Treasury Management) and enter the same credentials you have with Investors Community Bank today.

• If you use a security token with Investors Community Bank today, you will continue to use the same process to log in to Nicolet National Bank’s Business Online (Treasury Management) site.

Business Mobile Banking

Investors Community Bank’s mobile deposit will be unavailable after 2:00 p.m. on Friday, December 3. Please remove the Investors Community Bank mobile banking application from your mobile device. Download the Nicolet National Bank bankNOW business app from the app store and begin using at 8:00 a.m. on Monday, December 6. Use your existing Business Online credentials to log in.

Business Bill Pay

Investors Community Bank Bill Pay site will be unavailable after 4:00 p.m. on Friday, December 3. All payments entered prior to this date and time will be converted to the Nicolet National Bank Business Bill Pay service and processed. On Monday, December 6, log in to Business Bill Pay from the Nicolet National Bank website to resume Business 5 Bill Pay activity. Please plan ahead for new bills between the timeframe of 4:00 p.m. on Friday, December 3 and Monday, December 6.

On Monday, December 6, Business Bill Pay should be accessed from the Nicolet National Bank website homepage at nicoletbank.com.

• Follow LOGIN at the top right.

• Choose Business Bill Pay from the dropdown menu (see Online Banking Login menu example on the front).

• Users will receive an email from the Nicolet National Bank Treasury Management Team with login credential information for Monday, December 6.

Business Statements

Previous months statements will NOT be immediately available within Nicolet National Bank’s online banking system on Monday, December 6. Downloading previous month’s statements prior to Friday, December 3 is strongly encouraged.

Business Active Debit Cards

All customers who currently have active business debit cards (activity in the prior 12 months) will receive a new Nicolet National Bank business debit card prior to Saturday, December 4.

• Debit card numbers will change. Customers may establish the same PIN number they have today when they call to activate their card.

• If recurring payments are set up via your Investors Community Bank business debit card, those will need to be updated with the new Nicolet National Bank business debit card number and information beginning Monday, December 6 to prevent any future payment failures on the closed Investors Community Bank card.