We have seen several twists and turns in our decades-long banking careers, but this current environment is unique. We continue to balance the Nicolet way of serving our customers while exercising an abundance of caution with the novel coronavirus (COVID-19) spread. We remain committed to controlling what we can control to best serve our customers and communities. We are confident that together, we will find a way to handle this time of uncertainty.
President & CEO
A message to our business customers:
At Nicolet Bank, the phrase "Real People. Real Conversations." is more than just a tag line, it's our way of doing business. We remain steadfast, in this time of incredible uncertainty, to working together to help one another.
While all banks have access to similar government programs, the most important thing is having a conversation to see what makes sense for your individual needs. As we learned from the recession in 2008-09, there is no single approach that works best for all. We will use whatever means at our disposal to help you as long as it makes sense for all. If your banker has not yet reached you, please call, email, text, Skype, or use any other available ways to have a conversation. While we can't be together right now, we are in this together.
Senior Vice President, Commercial Banking Manager
As things begin to open up, we will slowly reopen some of our branches for drive up banking. The following branches that were temporarily closed will now be open:
We also have made the difficult decision to not reopen some of our branches. During the temporary closures, we helped our customers find good alternatives to visiting these locations. Our customers responded well to the change, which helped confirm that banking with Nicolet matters more to our customers than the physical location of the office. We will continue to find the best ways to serve our customers and communities. The following branches will be closed permanently:
Our mobile products are always available and their use continues to grow. Our customer support area is also available to help.
After reviewing the transaction data and given the extension of stay at home orders, we decided to waive the 10 debit card transaction qualifier for the month of May which is defined as April 30, 2020 to May 28, 2020. We do want everyone to be aware that this will be the last month that we will waive the qualifier. Our debit card use has dropped, but not as much as we expected. There are still people buying groceries, supplies, and finding ways to help small businesses.
Please tell your friends and family about the Real Rewards and Real Cash Back checking products. From the beginning, we have never changed the 3.00% APY* or cash back amount, nor do we charge a penalty if you miss a qualification. We have remained steady through these tough times when others have reduced their rewards. We would appreciate your kind words to those you know.
Please continue to use your Nicolet debit card to support local businesses.
A message to Nicolet Bank customers from Dave Konrath, Director of Security:
There has been a dramatic increase in phishing scams. Fraudsters are using the COVID-19 pandemic to prey on already scared consumers. Here are a few things to remember if you get calls or emails: