We have seen several twists and turns in our decades-long banking careers, but this current environment is unique. We continue to balance the Nicolet way of serving our customers while exercising an abundance of caution with the novel coronavirus (COVID-19) spread. We remain committed to controlling what we can control to best serve our customers and communities. We are confident that together, we will find a way to handle this time of uncertainty.
President & CEO
A message to our business customers:
At Nicolet Bank, the phrase "Real People. Real Conversations." is more than just a tag line, it's our way of doing business. We remain steadfast, in this time of incredible uncertainty, to working together to help one another.
While all banks have access to similar government programs, the most important thing is having a conversation to see what makes sense for your individual needs. As we learned from the recession in 2008-09, there is no single approach that works best for all. We will use whatever means at our disposal to help you as long as it makes sense for all. If your banker has not yet reached you, please call, email, text, Skype, or use any other available ways to have a conversation. While we can't be together right now, we are in this together.
Senior Vice President, Commercial Banking Manager
To the customers of Nicolet Bank:
Last week, we took measures to expand social distancing by moving our lobbies to an appointment-only mode of operations. As a result, our in-branch traffic dropped by about 90% of normal, but our drive-ups were busy and our phones were ringing. Together, we accomplished what we set out to do.
Now, with an impending "Stay Home" message from the states of Wisconsin and Michigan, there is a stronger call to distance from each other. Here are a few additional ways to help increase our social distance while still working together:
We ask for your patience as we work together through this difficult time. We will continue adjusting to provide the service you expect while balancing the guidance of government and health officials.
To our Real Rewards and Real Cash Back checking account customers:
As the effects of the novel coronavirus (COVID-19) expand and state governments have issued stay-at-home orders, we want you to know that we are making a temporary change to the debit card qualifier.
For the April statement, which is defined as March 31, 2020 to April 29, 2020, we will automatically qualify our customers in these products if you do not have 10 debit card transactions. While we understand that our customers have other concerns right now, this move is consistent with Nicolet’s purpose of serving our customers and creating shared success.
From the beginning of these products, we have not changed the interest rate or cash back amount nor have we changed the qualifications. We remained steady through the ups and downs of the economy when others reduced their rewards. There are NO FEES attached to these products, even if the qualifications are not met for a month. These accounts were always meant to reward loyal customers.
While we are all adjusting to a new normal, please continue to use your Nicolet debit card to support local businesses. We are confident that together, we will find a way to handle this uncertain time.
Thank you for your continued support of Nicolet Bank.
Executive Vice President
A message to Nicolet Bank customers from Dave Konrath, Director of Security:
There has been a dramatic increase in phishing scams. Fraudsters are using the COVID-19 pandemic to prey on already scared consumers. Here are a few things to remember if you get calls or emails: