We are excited about having you as a customer. As a result of the acquisition of Choice Bank, your accounts will transfer to Nicolet Bank after the close of business:
What follows is important information that you will need to know when we become one bank. As always, we are here to help you.
Guide to service changes and action on your part.
All customers who currently have active debit cards or ATM cards (activity in the prior 12 months) will receive a new Nicolet National Bank debit card prior to Friday, November 8th. ATMs will be converted during the week prior to the acquisition.
Debit card numbers will change. Customers may establish the same PIN number they have today when they call to activate their card.
Direct deposits will continue to be deposited directly into customers’ accounts. Automatic payments that are set up using a routing number and checking or savings account number (ACH) will continue to work. If payments were set up via your debit card, those will need to be updated with the new debit card information prior to Tuesday, November 12.
Customers will receive their new Nicolet National Bank credit cards prior to November 8.
You can continue to use your Choice Bank checks after the acquisition. When you need to re-order checks, they will automatically be updated with Nicolet National Bank’s information.
If payments were set up via your debit or credit card, those will need to be updated with the new card number and information prior to November 12. Please note businesses and online sites where you have your debit or credit card information stored: Amazon, Netflix, Hulu, Apple iTunes, gym memberships, subscription services, cable, internet, phone companies and more. They will need to be updated for payment with your new debit or credit card number.
Choice Bank online banking will move into inquiry-only mode as of 5:00 p.m. on Friday, November 8. Choice Bank customers will need to enroll in Nicolet Bank’s online banking as a first time user starting at 8:00 a.m. Tuesday, November 12.
Choice Bank mobile banking will move into inquiry-only mode as of 3:00 p.m. November 8. Choice Bank customers will need to download the Nicolet Bank bankNow mobile app and log in after enrolling in online banking at nicoletbank.com, starting at 8:00 a.m. November 12.
After completing the online banking enrollment at nicoletbank.com, log in to the app with the same username and password as online banking.
The Choice Bank Bill Pay site will be unavailable after November 4 at 8:00 a.m. Bill Pay information will need to be re-established after enrollment into Nicolet Bank’s online banking. Users are highly encouraged to collect payment information now to have available for re-entering November 12. Customers will need to re-establish automatic payment information, and payments cannot be scheduled outside of November 4, 2019 on the current site.
Gather and save Bill Pay information prior to November 4 for re-entry after November 12. Re-establish recurring/automatic transfers.
All checking and savings accounts will receive a final statement from Choice Bank as of November 8. Electronic statement customers will receive the final statement in the mail. After the acquisition, most customers will receive their statements at month end. Electronic statement customers will see all future statements through Nicolet National Bank online banking. For past statement reference, customers should print statements, or information will be available after conversion by contacting your banker.
If customers have accounts at both banks, they will see all of them when logging into online banking November 12. Please reach out to your banker with any questions.
Business users who currently log in using the "Business Online Banking" option and business users of ACH and Check Positive Pay, ACH Manager, Wire Manager and/or Remote Deposit Capture with Choice Bank services will receive direct email communications with information from the Nicolet National Bank Treasury Management Team. Choice Bank online banking and mobile banking will be discontinued as of 3:00 p.m. November 8.
Questions may be directed to [email protected] or toll free to 855-451-4793.
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