What follows is important information that you will need to know when we become one bank. As always, we are here to help you.
We recommend Value Checking for the majority of mBank customers. Our most popular checking account is for customers who want a simple checking account without a monthly maintenance fee. It includes free online banking, bill pay and access to 30,000 fee-free ATMs. Please refer to the letter you received to confirm which type of account is recommended for you upon transfer.
Some of you may know that yesterday, our phone system wasn’t working as planned due to the conversion from mBank to Nicolet. We certainly did not expect this to be the case and find this unacceptable, and frankly embarrassing. It is certainly not the first impression that we wanted to create.
As I tell people internally, assume positive intent with everything because mistakes happen. When they do, apologize and fix them quickly. In this case, we own our actions and our response to the problem that we created. We are working diligently to solve the problem and will not rest until it is fixed.
I humbly apologize. I am confident we will show you how much we care about building relationships and serving your needs by our immediate actions.
President & CEO
Nicolet National Bank