Nicolet Bank will never contact you for your personal information or online banking login.
Do not allow anyone access to your computer via a link or download. If you are directed to login to view your accounts with someone on the phone, hang up and call Nicolet Customer Support at 800-369-0226.
Why am I unable to see the internal or external transfers set up by the joint owner on our account when I'm logged in?
The Nicolet Bank Digital experience is tailored to each individual user, rather than the account itself. Therefore, any transfer templates set up by one customer will not be visible to other joint account owners. This means that if a joint account owner sets up a transfer transaction, it will only appear in their personal view, not yours. You will still have access to all joint accounts and completed transactions, but you will not see any future scheduled actions that you did not personally set up.
While this change offers a more personalized experience, it may cause some confusion and lead to duplicate transfers. To avoid this, it is best to communicate with your joint account owner before setting up a new transfer.