FAQS

Nicolet/Baylake Bank Merger: Frequently Asked Questions

 

If your question is not answered here, please call 800-369-0226

 

General Questions

Question: When is the merger between Baylake Bank and Nicolet National Bank taking place?

Answer: The merger will occur over the weekend of April 30-May 1, beginning after the close of business on Friday, April 29. All Baylake Bank branches will reopen the following Monday, May 2, as Nicolet National Bank branches. The former Baylake Bank branches will not be open on Saturday, April 30. However, Nicolet branches that normally are open on Saturdays will be open that day.

 

Question: Will there be changes to my deposit accounts?

Answer: In most cases, you will not see any changes to your accounts. Baylake Bank accounts will transition to Nicolet National Bank accounts that are identical or very similar. Rates and terms on CDs will remain the same. We encourage you to stop in at your local branch to review the new products available to you and all the options Nicolet has to offer.

 

Question: Will there be changes to my loans?

Answer: In most cases, all terms related to your loans will remain the same. If you currently have a Baylake one-year automatically renewable home equity line of credit, you will be receiving a letter regarding renewing your line of credit into the Nicolet home equity line of credit.  Baylake home equity lines of credit will not be renewed under the current terms after the merger.

 

Question:  What is the routing number for Nicolet National Bank?

Answer:  Nicolet National Bank’s routing number is 075917937

 

Question: Will my account numbers change after the merger?

Answer: Your account numbers will remain the same in most cases. There are a small number of accounts in which duplicate account numbers exist between the two banks, and staff will be working with affected customers to change account numbers prior to the merger. If you don’t hear anything, you can assume your account numbers will not change.

 

Question: Can I still use my Baylake Bank checks after the merger?

Answer: Yes, you can. If you still have Union State Bank checks, you may use them also.  Nicolet National Bank’s information will appear when you reorder your checks following the merger.

 

Question: Will my automatic transfers, loan payments and direct deposits continue to work after the merger?

Answer: This one has a mixed answer. Please read all the way through. Your direct deposits will continue to go directly into your account. Automatic payments that were set up using the routing number and account number (ACH) will continue to work. However, payments set up using your check (debit) card will need to be updated with new check card information prior to May 31 with the new card you will be receiving. More information about check (debit) cards is below.

 

Question: Will any of the phone numbers for Nicolet or Baylake change, including the main 1-800 number for each bank?

Answer: No, they won’t. All phone numbers will remain the same.

 

Question: Will any branch hours change?

Answer: No, they won’t. All branch hours will remain the same.

 

Question: How will the merger affect account statements?

Answer: All checking and savings accounts currently held by Baylake Bank will receive a final statement as of April 29. You will be assigned to one of two statement cycles after the merger, either the 15th of the month or the end of the month. If you have been receiving your statement around the middle of the month, you will be assigned to the 15th statement cycle. If you have been receiving your statement either early or late in the month, you will be assigned to the month-end cycle.

 

Question: What will happen to my safe deposit box if my branch will be closing (Nicolet National Bank West De Pere, or Baylake Bank City Center)?

Answer: If your safe deposit box was located at the Nicolet Bank West De Pere branch at 1610 Lawrence Drive, it will be located at 1450 Scheuring Road after the merger.  If your safe deposit box was located at Baylake Bank City Center, it will be located at 111 N. Washington after the merger.  Boxes will be moved after the close of business on Friday, April 29.  Your safe deposit box will be moved securely and will not be opened during the move.  You will be able to access your safe deposit box again on Monday, May 2, during normal business hours.

 

Debit/Credit/ATM Card Questions

Question: Will I be receiving new Nicolet National Bank debit cards?

Answer: Yes, you will. All Baylake Bank customers who currently have active debit cards (activity in the past 12 months) will receive a new Nicolet National Bank debit card during the week of April 25.  Please activate your card as soon as possible.

 

Question: Will my Baylake Bank debit cards and/or PIN numbers change?

Answer: Your card numbers will change. You may establish the same PIN number when you call to activate your new card.

 

Question: When will my Baylake Bank debit card stop working?

Answer: Your Baylake Bank cards will remain open until May 31. This will give you time to update any automatic debit card payments to your new card number, activate your new Nicolet National Bank debit card and make it virtually certain you will not be without an active card throughout the merger period.

 

Question: When will my new Nicolet National Bank debit card start working?

Answer: Your new Nicolet National Bank debit cards will start working at 9:00 AM on Monday, May 2. Baylake Bank debit cards will continue to work concurrently with your new debit cards until May 31.

 

Question: Will Baylake Bank ATMs be available during the conversion weekend?

Answer: Yes, they will. In fact, Baylake Bank ATMs will be converted during the weeks leading up to the merger. Each ATM will be interrupted at times while the conversion takes place. Surcharge fees on both Baylake Bank and Nicolet National Bank debit cards will be waived at former Baylake Bank ATMs during the weeks prior to the merger.

 

Question: Will I be receiving new Nicolet National Bank credit cards?

Answer: No, you won’t. Baylake Bank customers will not receive new credit cards. Your Elan credit cards will continue to work as they do today. You will need to remit credit card payments directly to Elan after the merger.  For assistance with your Elan card after the merger, please contact Elan’s customer service support at 1-866-234-4691 or 1-800-558-3424.

 

Digital Banking Questions

Question: How will the merger affect online banking?

Answer: Baylake Bank’s online banking will remain active until its normal cutoff time at 8:30 PM on Friday, April 29. At that time, Baylake Bank’s online banking will go into inquiry-only mode until Monday morning, May 2, at which time it will be turned off. Nicolet National Bank’s online banking, www.nicoletbank.com will become available at noon on Sunday, May 1. You will not need to re-enroll in online banking, as your user ID and password will convert to the Nicolet National Bank online banking system.

 

Question: What will happen with mobile banking?

Answer: Baylake Bank’s mobile banking will remain active until its normal cutoff time at 8:30 PM on Friday, April 29. At that time, Baylake Bank’s mobile banking will become permanently unavailable. Nicolet National Bank’s mobile banking will become available at noon on Sunday, May 1. You will need to download the Nicolet National Bank mobile banking app, bankNOW in order to use the service. You do not need to re-enroll in mobile banking, as your user ID and password will be converted.

 

Question: What will happen with telephone banking?

Answer: Baylake Bank’s telephone banking will remain active until its normal cutoff time at 8:30 PM on Friday, April 29. At that time, Baylake Bank’s telephone banking will go into inquiry-only mode until noon Sunday, May 1, at which time it will be routed to Nicolet’s telephone banking system. You do not need to re-enroll in telephone banking, as your user ID and password will be converted. You can continue to dial the same call-in number you currently use.

 

Question: What will happen with Bill Pay?

Answer: Baylake Bank’s Bill Pay will be shut down on Friday, April 29, at 4:00 PM. You will be able to start using Nicolet National Bank’s Bill Pay on Monday, May 2. All bill payments will transfer to Nicolet National Bank’s bill payment system. There should be no interruption to your previously scheduled bill payments.

 

Question: What will happen to Baylake Bank’s mobile deposit product?

Answer: Baylake Bank’s mobile deposit product will be disabled after its normal cutoff on Friday, April 29. Nicolet National Bank’s DepositNow app will become available on Monday, May 2. You will need to download the DepositNow app in order to use the service. You do not need to re-enroll, but you will need to establish a new password when logging in for the first time.

 

Question: Will I need to reset the recurring/automatic transfers I have set up on Baylake Bank’s online banking on Nicolet National Bank’s online banking system?

Answer: No, you won’t. All recurring/automatic transfers will be converted to Nicolet National Bank’s online banking system.

 

Question: If I have accounts at both banks, will I see all of them when logging into the Nicolet National Bank online banking system?

Answer: We will be merging the online banking profiles starting Sunday, May 1. We expect to complete the process no later than Thursday, May 5. At that time, you will be able to see all of your accounts in online banking using your Nicolet user ID and password.

Download the full FAQs here:

 

 

If your question was not answered here, please contact at [email protected].

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